Cases

Merchandise or service not received

$780.00 · PP-R-EHT-10196991 · chargeback · under review

Used RTX 4080 Founders Edition 3BT80782H44473250
Buyer: “Sandbox test case for Sealed. Package never arrived.”

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Item Not Received needs proof of delivery

PayPal flagged this capture as eligible for Item Not Received. Protection depends on tracking to the Transaction Details address.

“Online or physical documentation from a shipping company that includes: An online and verifiable tracking number. Date of delivery and 'delivered' status. An address for the recipient that matches the shipping address on the Transaction Details page.”
Source, version 2026-01-26

PayPal asks for: nothing named (supporting info only)

Timeline in the evidence PDF

  1. 2026-11-07 13:56 UTC
    Buyer paid $780.00 with PayPal Goods and Services. Capture 3RT3805171183213T. PayPal's Seller Protection flag at capture: ELIGIBLE.
  2. 2026-11-07
    USPS tracking 9400111899223197428490 added to this PayPal transaction. PayPal tracker status: SHIPPED.
  3. 2026-11-07 13:58 UTC
    Buyer opened PP-R-EHT-10196991: item not received ("Sandbox test case for Sealed. Package never arrived.").

Evidence filed with PayPal

2026-11-07 17:49:33 UTC via provide-supporting-info, HTTP 200, debug_id ca56e2ccca986

A Used RTX 4080 Founders Edition was shipped to Jordan Buyer at 2211 N First St, San Jose, CA 95131, US. The carrier is USPS and the tracking number is 9400111899223197428490. The tracker status is SHIPPED. See the attached PDF.

Open the PDF PayPal received (PP-R-EHT-10196991-evidence.pdf)

What PayPal returned, in order

  1. 2026-11-07 17:47:39 UTCchargeback · under review (page view, debug_id f164936217700)
  2. 2026-11-07 17:49:33 UTCchargeback · under review (after provide-supporting-info, debug_id ca56e2cd42d2c)

Recorded from real sandbox responses and webhooks. Nothing here is simulated.