Cases

Merchandise or service not received

$780.00 · PP-R-JPW-10197024 · chargeback · under review

Used RTX 4080 Founders Edition 1CF72500HD2101448
Buyer: “Sandbox test case for Sealed. Package never arrived.”

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Item Not Received needs proof of delivery

PayPal flagged this capture as eligible for Item Not Received. Protection depends on tracking to the Transaction Details address.

“Online or physical documentation from a shipping company that includes: An online and verifiable tracking number. Date of delivery and 'delivered' status. An address for the recipient that matches the shipping address on the Transaction Details page.”
Source, version 2026-01-26

PayPal asks for: nothing named (supporting info only)

Timeline in the evidence PDF

  1. 2026-11-07 18:03 UTC
    Buyer paid $780.00 with PayPal Goods and Services. Capture 7DB592727C937090F. PayPal's Seller Protection flag at capture: ELIGIBLE.
  2. 2026-11-07 18:07 UTC
    Shipping label photographed at the packing bench (SHA-256 20311b426207c534...). Label ZIP 94105-2448: did not match the Transaction Details address. Label reprinted to the PayPal address, ZIP 95131-2021.
  3. 2026-11-07
    USPS tracking 9405500208192110885741 added to this PayPal transaction. PayPal tracker status: SHIPPED.
  4. 2026-11-07 18:16 UTC
    Buyer opened PP-R-JPW-10197024: item not received ("Sandbox test case for Sealed. Package never arrived.").

Evidence filed with PayPal

2026-11-07 18:21:49 UTC via provide-supporting-info, HTTP 200, debug_id f10460246e606

A Used RTX 4080 Founders Edition was shipped to Jordan Buyer at 2211 N First St, San Jose, CA 95131, US. The carrier is USPS and the tracking number is 9405500208192110885741. The shipping label was photographed and checked against the Transaction Details address before the box was sealed. See attached PDF.

Open the PDF PayPal received (PP-R-JPW-10197024-evidence.pdf)

What PayPal returned, in order

  1. 2026-11-07 18:20:06 UTCchargeback · under review (webhook CUSTOMER.DISPUTE.CREATED)
  2. 2026-11-07 18:21:49 UTCchargeback · under review (after provide-supporting-info, debug_id f370209eecad4)

Recorded from real sandbox responses and webhooks. Nothing here is simulated.