Merchandise or service not received

$780.00 · PP-R-JTB-10196992 · chargeback · under review

Used RTX 4080 Founders Edition 75937975HE002722M

Buyer: “Sandbox test case for Sealed. Package never arrived.”

Check

Item Not Received needs proof of delivery

PayPal flagged this capture as eligible for Item Not Received. Protection depends on tracking to the Transaction Details address.

“Online or physical documentation from a shipping company that includes: An online and verifiable tracking number. Date of delivery and 'delivered' status. An address for the recipient that matches the shipping address on the Transaction Details page.”

Source, version 2026-01-26

PayPal asks for: nothing named (supporting info only)

UPS 1Z999AA10123456784 is on the PayPal transaction (SHIPPED)
No packing-bench label check recorded
No packing photo recorded
Ship-to on file: San Jose, CA 95131

Timeline in the evidence PDF

2026-11-07 13:56 UTC
Buyer paid $780.00 with PayPal Goods and Services. Capture 54R76411E0324562K. PayPal's Seller Protection flag at capture: ELIGIBLE.
2026-11-07
UPS tracking 1Z999AA10123456784 added to this PayPal transaction. PayPal tracker status: SHIPPED.
2026-11-07 14:00 UTC
Buyer opened PP-R-JTB-10196992: item not received ("Sandbox test case for Sealed. Package never arrived.").

Evidence pack

What PayPal returned, in order

2026-11-08 16:47:29 UTCchargeback · under review (page view, debug_id f5872717678e6)

Recorded from real sandbox responses and webhooks. Nothing here is simulated.